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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why PayPal is not working?

    Asked by curtjkd on April 21, 2017 at 09:38 AM

    i have just added a form with a PayPal payment section


    It just goes through to a page saying it doesn't work after submission. Can you look why?


    Many thanks

    Curtis Harvey

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 21, 2017 at 12:13 PM

    I tested your form and I was able to replicate this problem, but when I tested with some other PayPal account it worked. Could you please check your account on the PayPal's side if there is anything wrong there?

    If the issue persists please let us know.

    Thank you!

  • Profile Image

    Answered by curtjkd on April 22, 2017 at 10:43 AM
    Hi Nik
    I don’t understand this, i have looked at the PayPal account and everything seems in order, its email address is verified etc
    I also tried with another account and it worked fine
    Could you suggest anything from PayPals side that could be making it not work?
    Many Thanks
    Curtis Harvey
    Tel: 07725 796412
    Email: curt@curtisharveydesigns.com
    Curtis Harvey Designs
    25 Hollywell Avenue
  • Profile Image
    JotForm Developer

    Answered by Helen on April 22, 2017 at 12:18 PM

    Hello Curtis,

    Thank you for contacting us.

    If the PayPal integration works with the another account rather than you, it shows you have a problem with your account. I've tried to integrate with my PayPal account and it works successfully.

    If you sure all credentials are true, you can contact the PayPal support: https://www.paypal.com/us/selfhelp/home 

    If you have any other questions or issue, please let us know.