Why PayPal is not working?

  • curtjkd
    Asked on April 21, 2017 at 9:38 AM

    i have just added a form with a PayPal payment section

     

    It just goes through to a page saying it doesn't work after submission. Can you look why?

     

    Many thanks

    Curtis Harvey

    Page URL: https://form.jotformeu.com/71102936267354
  • Nik_C
    Replied on April 21, 2017 at 12:13 PM

    I tested your form and I was able to replicate this problem, but when I tested with some other PayPal account it worked. Could you please check your account on the PayPal's side if there is anything wrong there?

    If the issue persists please let us know.

    Thank you!

  • curtjkd
    Replied on April 22, 2017 at 10:43 AM
    Hi Nik
    I don’t understand this, i have looked at the PayPal account and everything seems in order, its email address is verified etc
    I also tried with another account and it worked fine
    Could you suggest anything from PayPals side that could be making it not work?
    Many Thanks
    Curtis Harvey
    Tel: 07725 796412
    Email: curt@curtisharveydesigns.com
    www.curtisharveydesigns.com
    Curtis Harvey Designs
    25 Hollywell Avenue
    Codnor
    Ripley
    Derbyshire
    DE59SG
    ...
  • Helen
    Replied on April 22, 2017 at 12:18 PM

    Hello Curtis,

    Thank you for contacting us.

    If the PayPal integration works with the another account rather than you, it shows you have a problem with your account. I've tried to integrate with my PayPal account and it works successfully.

    If you sure all credentials are true, you can contact the PayPal support: https://www.paypal.com/us/selfhelp/home 

    If you have any other questions or issue, please let us know.