- curtjkdAsked on April 21, 2017 at 09:38 AM
i have just added a form with a PayPal payment section
It just goes through to a page saying it doesn't work after submission. Can you look why?
- JotForm SupportNik_CAnswered on April 21, 2017 at 12:13 PM
I tested your form and I was able to replicate this problem, but when I tested with some other PayPal account it worked. Could you please check your account on the PayPal's side if there is anything wrong there?
If the issue persists please let us know.
- curtjkdAnswered on April 22, 2017 at 10:43 AMHi Nik
I don’t understand this, i have looked at the PayPal account and everything seems in order, its email address is verified etc
I also tried with another account and it worked fine
Could you suggest anything from PayPals side that could be making it not work?
Tel: 07725 796412
Curtis Harvey Designs
25 Hollywell Avenue
- JotForm DeveloperHelenAnswered on April 22, 2017 at 12:18 PM
Thank you for contacting us.
If the PayPal integration works with the another account rather than you, it shows you have a problem with your account. I've tried to integrate with my PayPal account and it works successfully.
If you sure all credentials are true, you can contact the PayPal support: https://www.paypal.com/us/selfhelp/home
If you have any other questions or issue, please let us know.