Why isn't this account showing that it was upgraded to Bronze?

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    Asked on April 21, 2017 at 10:23 AM



    I work for an agency that represents this client's business. the client claims that she upgraded to Bronze, yet it is not showing an upgrade on thie jotform.

    Please assist.


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    Answered on April 21, 2017 at 12:20 PM

    Hello brianamyricks,

    I did check your account "brianamyricks" and it is only a free account. I am not sure if your client has upgraded this account or some other account. I would suggest you to please speak to your client and ask them to forward the email they must have received after subscription payment.

    We will wait for your response.

    Thank you!