What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment tool fields are not being displayed correctly.

    Asked by SunbridgeInstitute on April 21, 2017 at 12:46 PM

    Please see the attached screen shot, where the field boxes are all messed up in the payment widget. Can you help?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 21, 2017 at 02:47 PM


    I did check your form and found that you have injected several custom css code to change the appearance of your form. I have deleted the following custom css code form your form and that seems to have solved this problem:

    .form-product-item.hover-product-item, .form-product-item {

        margin-bottom : 0px !important;


    #id_77 table.form-address-table tr:first-child +tr+tr span:last-child {

        margin-left : 185px !important;

        margin-top : -50px !important;


    #input_77_cc_exp_month,#input_77_cc_exp_year {

        width : 48.5% !important;


    #id_77 table.form-address-table tr:first-child +tr+tr+tr span:last-child {

        margin-left : 185px !important;

        margin-top : -53px !important;


    I would suggest you to please test your form and get back to us if you need any changes.

    We will wait for your response.

    Thank you!