What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my Form View count increasing while I'm viewing my form/website?

    Asked by Davidgilbertvo on April 21, 2017 at 12:58 PM
    2) why is it that if I am building a form and open it to view, that "view" counts towards my monthly view total? Shouldn't it be exempt as a) it's my own view and b) I need to see the form to know it is working correctly?
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    JotForm Support

    Answered by BJoanna on April 21, 2017 at 01:13 PM

    Previewing the form will not be counted towards your monthly form views total. 

    For more details about Form Views, please check this guide: 

    Form View Limits: What is it all about?

    Let us know if you need further assistance.

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    Answered by Davidgilbertvo on April 21, 2017 at 01:42 PM

    Thanks, but, for some reason I'm at 43 views for this form yet I'm the only person who's viewed it? Either from the jotform site directly or from my own website testing how it looks.

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    JotForm Support

    Answered by Jim_R on April 21, 2017 at 03:47 PM

    You're currently at 48 Form Views. What my colleague mentioned is correct - Form Views won't count towards your own views, either from our website (Form Preview) or yours (if the form was embedded).

    However, if you're not logged in to your JotForm account while viewing your website (e.g. you're testing how the form looks on your website on different browsers), then those would be counted towards your Form Views.

    Same idea applies if you're using a Site Builder, where the form is being reloaded/refreshed each time you're viewing your website on your Site Builder.

    Bottomline, for as long as you're logged in to your JotForm account, your own views shouldn't be counted towards your monthly Form Views limit.

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    Answered by David Gilbert on April 21, 2017 at 04:54 PM

    Ok. So then I need a workable solution. I've embedded the code into my WordPress site so basically everytime I open that page in my browser to edit it (other info on the same page) it will count as a view, correct? Even if I have another window open in my Chrome browser with Jotforn logged in correct? Any way around this as it's one thing to try to make the form look right in the various builder options and another to validate it looks right in my website. Thx. 

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    JotForm Support

    Answered by jonathan on April 21, 2017 at 11:15 PM

     I've embedded the code into my WordPress site so basically everytime I open that page in my browser to edit it (other info on the same page) it will count as a view, correct?

    This is correct if you load/view the form in your WP page every time.

    What I suggest you do is to remove first the embedded form on your WP website while you were still working on your WP page. This way you will not be loading the form every time while you were working only on your WP page.

    You can embed the form later on after you have finished your WP page. What I am suggesting is, to make the form the final add on in your WP page. 

    Your form views will not be affected by doing this process.

    Let us know how we can be of further assistance.