Stripe Integration: Doesn't pass customers email addresses for receipts

  • radanza
    Asked on April 21, 2017 at 1:00 PM

    This still doesn't pass customers email addresses for receipts. Can you guys fix?

  • John_Benson
    Replied on April 21, 2017 at 3:21 PM

    In order for us to assist you properly, could you please provide the form ID or form direct link of the form?

    You can check and clone this cookie order form template: https://www.jotform.com/form-templates/stripe-example-cookie-order-form. After that, you can enable the Customer Email Field and Use Field as Billing Address. See image below:

    Stripe Integration: Doesnt pass customers email addresses for receipts Image 1 Screenshot 20

    Hope that answers your questions. Thank you.

     

  • radanza
    Replied on April 24, 2017 at 4:35 PM

    This link was on the original thread: https://form.jotform.com/70856873493168

    I have that box selected but it doesn't show up in stripe.

    Is it possible that the email field must come after the stripe widget?

  • Mike
    Replied on April 24, 2017 at 8:32 PM

    The field order is not supposed to affect the integration. When I test the integration on a cloned form in a Test Mode it seems to be working properly.

    Stripe Integration: Doesnt pass customers email addresses for receipts Image 1 Screenshot 30

    Could you please re-check the Customers section in your Stripe account? Click on a customer record to see if the mail field is populated.

    Stripe Integration: Doesnt pass customers email addresses for receipts Image 2 Screenshot 41

    Thank you.

  • radanza
    Replied on April 25, 2017 at 1:29 PM

    I'll have to wait for the next payment to come through as I have sent the prior ones receipts manually (added their emails).

  • radanza
    Replied on April 27, 2017 at 4:13 PM

    Nope. It still isn't going through.

  • Mike
    Replied on April 27, 2017 at 5:48 PM

    It seems that an email was captured by Stripe integration for submission received on 2017-04-24.

    Stripe Integration: Doesnt pass customers email addresses for receipts Image 1 Screenshot 20

    Now since the integration is using another E-mail field on your form, please wait for one more submission. If the email will not be forwarded, update this thread so we will be able to add a bug report ticket to our system.