What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is the bronze package for 25 forms per month? Year? Or overall active account?

    Asked by rys.susana on April 21, 2017 at 01:11 PM

    Hi, my company is currently testing your Jotform platform to collect submissions from vendors. So far, it's been a great tool. We are trying to look at the packages and deciding what would work best for our department. Our main question is the differences between the bronze package and silver package. For the 25 forms in the bronze package, are those 25 active forms in the whole account per month,year, or just overall account? If we disable 10 forms, does that mean we can have 25 "active forms", or 15? Just want to make sure we understand, and make a decision that fits our needs.



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    JotForm Support

    Answered by david on April 21, 2017 at 03:22 PM

    The form total refers to active forms.  Any forms that are set to "Disabled" will not count towards the total.  If there were 100 forms in an account and 75 were disabled, the total would show as 25.  This is an overall total at any one time.  Creating new forms will increase the count, deleting or disabling forms will reduce it.