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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Form: Form won't submit when "Suggest an Amount" and Get Price from calculation field are enabled

    Asked by submitbox on April 21, 2017 at 02:47 PM

    Trying to get this form working: https://form.jotform.us/71095759994173

    Just trying directly with that link, not embedded within wordpress (although the same issue happens there too).

    If I remove the paypal payment, it submits just fine.  With paypal there, it sticks at the "Please Wait", and the browser loading icon is not spinning.

    I've tried in chrome and edge browsers, with clear caches and no plugins running.

    Page URL:

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    JotForm Support

    Answered by EltonCris on April 21, 2017 at 06:28 PM

    I was able to reproduce this problem.

    The error occurred when you enable "Suggest an Amount" while you are also getting the amount from the calculation field.

    Please disable the "Suggest an Amount" for now. It should work.

    Meanwhile, I have submitted this to our developers for a resolution. Once this is fixed, you will be informed here.


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    JotForm Support

    Answered by NeilVicente on April 23, 2017 at 04:15 PM

    We have updated the payment wizard so that the "Get Price From" field will be hidden (and set to None) if "Suggest an Amount" is toggled on.

    We have made it this way because the two options logically do not and should not be enabled at the same time.

    We also have set your payment integration to not have "Suggest an Amount" on. This should make your form work as expected from now on.


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    Answered by submitbox on April 23, 2017 at 05:53 PM

    Thanks, I appreciate the help!  What I was actually trying to do was just have a single payment field, for a set amount, that is not user-editable.  Am I missing an easier way to do that, than having the payment field set via a calculated field? (Which in my case is just "Calculated" to be a single number, no actual calculation required).

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    JotForm Support

    Answered by NeilVicente on April 23, 2017 at 06:27 PM

    For your intended purpose, switch to "Sell Products" instead.


    Click Continue then create a single product



    Set the Price, Name, and make the product Required.


    This is how it should look:

    Hope this helps!