Payment Form: Form won't submit when "Suggest an Amount" and Get Price from calculation field are enabled

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    submitbox
    Asked on April 21, 2017 at 02:47 PM

    Trying to get this form working: https://form.jotform.us/71095759994173

    Just trying directly with that link, not embedded within wordpress (although the same issue happens there too).

    If I remove the paypal payment, it submits just fine.  With paypal there, it sticks at the "Please Wait", and the browser loading icon is not spinning.

    I've tried in chrome and edge browsers, with clear caches and no plugins running.

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    EltonCris
    Answered on April 21, 2017 at 06:28 PM

    I was able to reproduce this problem.

    The error occurred when you enable "Suggest an Amount" while you are also getting the amount from the calculation field.

    Please disable the "Suggest an Amount" for now. It should work.

    Meanwhile, I have submitted this to our developers for a resolution. Once this is fixed, you will be informed here.

     

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    NeilVicente
    Answered on April 23, 2017 at 04:15 PM

    We have updated the payment wizard so that the "Get Price From" field will be hidden (and set to None) if "Suggest an Amount" is toggled on.

    We have made it this way because the two options logically do not and should not be enabled at the same time.

    We also have set your payment integration to not have "Suggest an Amount" on. This should make your form work as expected from now on.

    Cheers!

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    submitbox
    Answered on April 23, 2017 at 05:53 PM

    Thanks, I appreciate the help!  What I was actually trying to do was just have a single payment field, for a set amount, that is not user-editable.  Am I missing an easier way to do that, than having the payment field set via a calculated field? (Which in my case is just "Calculated" to be a single number, no actual calculation required).

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    NeilVicente
    Answered on April 23, 2017 at 06:27 PM

    For your intended purpose, switch to "Sell Products" instead.

     

    Click Continue then create a single product

     

     

    Set the Price, Name, and make the product Required.

     

    This is how it should look:

    Hope this helps!