Can I see a report or log of emails that fail?

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    mattdancsecs
    Asked on April 21, 2017 at 03:56 PM

    We use JotForm for an application and to collect a fee.  Occasionally, we don't receive a confirmation of the application and payment from JotForm.  The customer will reach out to us because payment was made and we have to search JotForm for the submission.  Is there a way to see what emails didn't send properly, i.e. a delivery confirmation log or something of the sort?

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    Mike
    Answered on April 21, 2017 at 10:19 PM

    Yes, this is possible to check the email history, please follow the next guide.

    How to View All Your Form Email History

    This is how blocked and failed emails will be displayed.

    If you need any further assistance, please let us know.