What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I see a report or log of emails that fail?

    Asked by mattdancsecs on April 21, 2017 at 03:56 PM

    We use JotForm for an application and to collect a fee.  Occasionally, we don't receive a confirmation of the application and payment from JotForm.  The customer will reach out to us because payment was made and we have to search JotForm for the submission.  Is there a way to see what emails didn't send properly, i.e. a delivery confirmation log or something of the sort?

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    JotForm Support

    Answered by Mike on April 21, 2017 at 10:19 PM

    Yes, this is possible to check the email history, please follow the next guide.

    How to View All Your Form Email History

    This is how blocked and failed emails will be displayed.

    If you need any further assistance, please let us know.