What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not getting the email for downloading info that has been uploaded

    Asked by wclark on April 21, 2017 at 04:46 PM

    When I go to my form and click view submissions - I can't access the images and documents uploaded.  I click Download all uploads and it says it will send me an email.  I haven't gotten it and need this info ASAP!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on April 21, 2017 at 11:00 PM

    According to our records, the form entry on Apr 19, 2017 was submitted without any files, so there are no files to download.

    If you need any further assistance, please let us know.