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    problema de notificação

    Asked by debrind on April 21, 2017 at 06:27 PM

    estamos recebendo varios pedidos dos mesmo clientes e eles confirma que fizeram só 1 pedido mas pra gente esta vindo 2..3..5 do mesmo cliente mas os clientes diz que só fizeram 1 vez



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    JotForm Support

    Answered by liyam on April 22, 2017 at 02:33 AM

    Hello debrind,

    This probably is caused through a situation where the person after completing the submission just let the browser stay on the thank-you page. Upon closing the browser and reopening it again, it tries to load again the page with the previous information and asking them to confirm the submission, and they just proceed to it.

    To fix this and to prevent them from making a duplicate submission, try enabling the Unique Submissions > Loose check. This will prevent users to make duplicate submissions on the same form. Please check this guide for more information: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    If you have questions, please let us know.