Authorize.net Error: An error occurred while parsing EntityName.

  • Profile Image
    webcola
    Asked on April 21, 2017 at 07:13 PM

    I have a customer attempting to complete the following form:

    https://form.jotformpro.com/70257254885969

    and is getting the following error : 

     

    PCI :: Error on transaction

     

    An error occurred while parsing EntityName. Line 1, position 277.

     

    Please let me know what is wrong with the form.  Thanks

     

    Holly Carr

  • Profile Image
    ashwin_d
    Answered on April 22, 2017 at 05:22 AM

    Hello Holly,

    I'm sorry for the trouble caused to you. 

    I did clone your form and integrated it with my authorize.net account to test this issue. I was able to replicate the issue you are having. The issue seems to be related to "&" character in the product name you have added in authorize.net payment question. 

    I would suggest you to please remove "&" form the product label and see if that solves your problem. Please check the screenshot below:

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    webcola
    Answered on April 22, 2017 at 10:34 AM

    Thanks so much!!!