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    Authorize.net Error: An error occurred while parsing EntityName.

    Asked by webcola on April 21, 2017 at 07:13 PM

    I have a customer attempting to complete the following form:


    and is getting the following error : 


    PCI :: Error on transaction


    An error occurred while parsing EntityName. Line 1, position 277.


    Please let me know what is wrong with the form.  Thanks


    Holly Carr

    Page URL:

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    JotForm Support

    Answered by ashwin_d on April 22, 2017 at 05:22 AM

    Hello Holly,

    I'm sorry for the trouble caused to you. 

    I did clone your form and integrated it with my authorize.net account to test this issue. I was able to replicate the issue you are having. The issue seems to be related to "&" character in the product name you have added in authorize.net payment question. 

    I would suggest you to please remove "&" form the product label and see if that solves your problem. Please check the screenshot below:

    Do get back to us if the issue persists.

    Thank you!

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    Answered by webcola on April 22, 2017 at 10:34 AM

    Thanks so much!!!