What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why has my account been suspended?

    Asked by Mark Miller  on April 21, 2017 at 07:22 PM

    My contact forms disappeared? What happened?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ktyaguirre on April 21, 2017 at 10:13 PM

    Thank you for contacting us!

    Your account was auto-suspended because form : http://www.jotform.us/form/71026007497151

    was found to be requesting "password" and "re-entering password".


    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    Please refrain from elaborating your forms in this manner.


    Your account has been activated and your forms have been cleansed and  are available for you to work on them.


    Thank you


  • Profile Image

    Answered by Mark Miller  on April 21, 2017 at 10:43 PM
    Thank you.