Wishbox: Screenshot is covering the Jotform and does not allow to fill it out.

adpronaugle
Asked on April 21, 2017 at 11:16 PM

I'm having the same issue as stuart. How do I get the form to actually show. The screen shot covers it. Also how do you get a screen shot of a longer page. I've scrolled to the next area and then started the wishbox but it always bounces back up to the top and takes the same above the fold screenshot. I REALLY like this though and hope you can tell me how to get around these issues. Thanks

This is a re-post of a comment on Wishbox: The Easy Way to Collect Feedback
Jonathan

Jotform Support

Answered on April 22, 2017 at 06:18 AM

Can you please tell us the URL of your website where we can test the embedded Wishbox form.

We need to take a look on the actual Wishbox form to identify the next course of action.

We will wait for your response.

Thanks.
adpronaugle
Answered on April 22, 2017 at 12:34 PM

Sure, sorry I didn't do that before. It's on ouryummyrecipes.com But I also tried your demo and it did the same thing. Thanks for all your help.
KadeJM
Answered on April 22, 2017 at 01:04 PM

Thank you for the additional details.

On your website I have found a contact us form and a services form and a few others so far.

Is it one of those or another one that you are having the issue with? Please let us know so that we can make sure we are checking the right one with the mentioned issue.
adpronaugle
Answered on April 25, 2017 at 12:03 PM

Just a follow up. I sent an email to re-explain my problem and was hoping you were able to figure out what is going on. Here's what I had sent in:

When I try to use the wishbox, the form that works with wishbox, the one the viewer is going to fill out that comes back to your jotform account is hidden behind the wishbox screencast. That's problem number 1.

The next problem is that the wishbox only makes a screencast of the above the fold portion of the website.

Here is a screencast video of what is happening. https://www.youtube.com/watch?v=rFp_ZHgL0zM

Thanks
Kevin

Jotform Support

Answered on April 25, 2017 at 01:57 PM

Apologies for the inconvenience.

I will forward this thread to our second level in order to report the issue about the screenshot covering the Jotform form, our developers will investigate and resolve it.

Regarding to your second question, I have moved it to a different thread in order to properly assist you, we will help you on the following thread: https://www.jotform.com/answers/1128308
adpronaugle
Answered on May 01, 2017 at 11:30 AM

Thanks Kevin. Any luck at getting the attention of level 2 people for wishbox issues. I am really anxious to use it .
Kevin

Jotform Support

Answered on May 01, 2017 at 12:43 PM

You're welcome @adpronaugle.

Unfortunately, we have not received any update about it, the ticket is still opened and the issue is being investigated.

I will ask for updates and will let you know as soon as possible via this thread.
ddrinnon
Answered on May 03, 2017 at 01:55 PM

I am having the same issue using Google Chrome. We too would like to use this feature. The demo on jotform.com/wishbox is having the same issue.
Kevin

Jotform Support

Answered on May 03, 2017 at 03:12 PM

@ddrinnon,

We will assist you on the following thread: https://www.jotform.com/answers/1135439