What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi! I am a first time JotForm user and i'm getting an error message. Can someone assist?

    Asked by Npedronan on April 22, 2017 at 02:13 AM

    Hi there! I'm a first time user and I'm trying to connect Jotform with Zapier. It was working this past week with successful test but just today i received the following error message on zapier site: 

    DataPostError: Problem creating auth. (authorization failed: zapier.api.jotform.com returned (403) Error and said "API-Limit exceeded")

    Anyone know how to fix this?



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    JotForm Support

    Answered by Mike_G on April 22, 2017 at 06:17 AM

    The API limit is reset on a daily basis (midnight). If you are reaching the limit before the day ends, you have two options:

    Option 1. Upgrade your account to a plan with a higher API limit.

    Here are the API limits according to plan subscriptions.

    Free: 1000


    SILVER: 40,000

    GOLD: 100,000

    Option 2. Just ask the support team to reset it for you. However, the turnaround time can be 1-2 hours. You can ask us prior to reaching the limit to have no downtime.

    I have reset your account's API limit.

    Please note that each API that is used in your form has a certain limited number of requests your app or integration gets called per day. Even if it's a preview, it gets counted as there is already a request once the form loads.

    If you go to the API Section of your account, you will see the Authorized APPS and API Keys that's being called and that go against your API limit.

    If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.