Is there a way to determine if someone (hacker) has viewed the submitted data from our forms?

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    Asked on July 09, 2012 at 07:31 PM

    We recently ran across an unusual number of our customers that have had credit card fraud and want to double check to ensure we are not part of the problem.  We have used secure JotForm forms to collect data.  Is there a way to look into this for two reasons: 1--determine if our data has been compromised and 2--fix our setup if needed.  Thank you.

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    Answered on July 09, 2012 at 07:51 PM


    Sorry but there is no way for you to check this.

    Looking at your form though, I noticed that you are asking credit card information directly. I hope you realize that submissions are also sent to your email address, so the security breach may also come from your side (email).

    For now, I advise you to change your JotForm account password as well as your email's password.

    It is also a wise idea to use a 3rd party payment gateway for your form - such as Paypal, Google Checkout, and the likes.

    This way, credit card information will be saved on their (the payment gateway's) servers as opposed to your JotForm account, and your email, so there is less chance of the information getting leaked.