What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to log into our account

    Asked by Scott   on April 22, 2017 at 06:58 PM

    Hi -

    I am trying to log into my jot form account. The account name is under RedLakeFire and the email account is chelle_reynolds78@hotmail.com. My hotmail account is blocking the notifications and the password reset. The jotform form is used under the www.redlakednr.org page.

     

    Thanks,

    Scott

    Page URL:
    http://www.redlakednr.org/burning-permit

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 22, 2017 at 07:55 PM

    We would like to apologize for any inconvenience. I found out that the email address associated with the account you described is on our bounce list. This is the reason why you are not receiving emails coming from Jotform.

    Result: chelle_reynolds78@hotmail.com is IN the bounce list

    Reason(s) : smtp; 550 SC-001 (SNT004-MC1F7) Unfortunately, messages from

    I have removed it from the list and you should start receiving emails again including the password reset instructions.

    Related Guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List

    How-to-Prevent-Email-Bouncing-Related-Issues

    Whitelisting-JotMails-IP-Addresses

    If you have any further questions or concerns, please feel free to contact us again anytime.

    Thank you.