Trying to log into our account

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    Scott  
    Asked on April 22, 2017 at 06:58 PM

    Hi -

    I am trying to log into my jot form account. The account name is under RedLakeFire and the email account is chelle_reynolds78@hotmail.com. My hotmail account is blocking the notifications and the password reset. The jotform form is used under the www.redlakednr.org page.

     

    Thanks,

    Scott

  • Profile Image
    Mike_G
    Answered on April 22, 2017 at 07:55 PM

    We would like to apologize for any inconvenience. I found out that the email address associated with the account you described is on our bounce list. This is the reason why you are not receiving emails coming from Jotform.

    Result: chelle_reynolds78@hotmail.com is IN the bounce list

    Reason(s) : smtp; 550 SC-001 (SNT004-MC1F7) Unfortunately, messages from

    I have removed it from the list and you should start receiving emails again including the password reset instructions.

    Related Guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List

    How-to-Prevent-Email-Bouncing-Related-Issues

    Whitelisting-JotMails-IP-Addresses

    If you have any further questions or concerns, please feel free to contact us again anytime.

    Thank you.