What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my client unable to get the form to send?

    Asked by kdee1au on April 22, 2017 at 11:53 PM

    I sent the form by email to a client, she completed it but when she tried to send, nothing happened.

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    JotForm Support

    Answered by John_Benson on April 23, 2017 at 01:39 AM


    We would like to test the form also so we can investigate it further. We just need one thing, please provide the website URL where the form is embedded or the form direct link.

    We'll wait for your response. Thank you.