- PCAPI R4AAsked on April 23, 2017 at 07:26 AM
We are non-profit organization and we applied for your discount. However, we already upgraded our account before we received your confirmation that you will give us a discount. Can we have a refund?
Thank you very much.
- JotForm SupportMike_GAnswered on April 23, 2017 at 09:21 AM
I have noticed that you have opened a separate thread regarding this concern while logged to your account — https://www.jotform.com/answers/1126410.
Please refer to that thread instead. I will be responding to you there shortly.
- JotForm SupportMike_GAnswered on April 23, 2017 at 10:16 AM
It seems that you were referred by one of my colleagues to this thread. I would like to apologize, but please disregard my reply above.
With regards to your concern, I was able to verify your non-profit discount application using the email address associated with your account. Although it was approved, the username you indicated didn't match the username in your account. In your application, you indicated "PCAPI R4A" instead of "pcapir4a" as your Jotform username. (Notice that there is a space between the letters I and R.) For this reason, the discounted rate was not applied (technically) to your account.
I have already fixed this issue on my end and you should be able to see the discounted rate on your account.
You can verify that the discounted rate is already applied to your account if you are seeing the rate of the plans at 50% on the pricing page (https://www.jotform.com/pricing) or in the billing section of your account (https://www.jotform.com/myaccount/billing).
With regards to your current subscription (not discounted), I have already canceled it and refunded the amount in full. The refunded amount will be credited back to your account within 5 to 10 business days.
You can now re-subscribe to our subscription plan with the non-profit discounted rate.
If you have any further questions regarding this, please feel free to contact us again anytime.
- pcapir4aAnswered on April 23, 2017 at 09:12 PM
You said that you have refunded the amount in our account. Can you give me any proof of transaction? Thank you very much.
- JotForm Supportashwin_dAnswered on April 24, 2017 at 12:13 AM
Please check the screenshot below of our billing system which confirms that refund was initiated:
Please allow 5-10 days for the amount to reflect in your account.
- pcapir4aAnswered on April 24, 2017 at 02:01 AM
Can you provide other proof of transaction? The screenshot you provided doesn't seem legit to me. I would like to have a proof of bank or wire transaction reflecting the amount has been refunded/ transferred to the account of Ms. Malixi.
Looking forward for your favorable response.
Thank you very much.
- JotForm Supportashwin_dAnswered on April 24, 2017 at 02:52 AM
Please note that refund are sent to same credit card which you used to upgrade your account. In your case, the refund is sent to credit card number ending with ***6934.
I am forwarding your request to our billing team to share refund transaction id and other details. We will get back to you as soon as we have any update from our billing team.
- pcapir4aAnswered on April 24, 2017 at 03:29 AM
Thank you very much for your prompt response.
- JotForm Support ManagerJeanetteAnswered on April 30, 2017 at 05:30 PM
Here is the proof of the refund issued back to the CC number ···· 6934