Header photo still showing although deleted

  • BrentwoodHalfMarathon
    Asked on April 23, 2017 at 7:28 AM

    Entry form SFH Entry. I added a header photo, then removed it, but it still shows in Preview. How can you remove it.

    Also, if you use Jotform with Windows Edge and you upload a photo, the 'File Explorer' window will not close down after upload. You have to do a 'hard' shutdown of Edge an start it up again. No problem using Google Chrome.
  • Jan
    Replied on April 23, 2017 at 10:46 AM

    I was able to replicate the issue. Please try removing the Form Cover in the Advanced Form Designer. Here's how:

    1. In Form Builder V4, click the "Form Designer" icon.

    Header photo still showing although deleted Image 1 Screenshot 50

    2. Scroll down and then click the "Advanced Designer" button.

    Header photo still showing although deleted Image 2 Screenshot 61

    3. In the Advanced Form Designer, go to the "Form Cover" section. After that, click the "Remove" button.

    Header photo still showing although deleted Image 3 Screenshot 72

    4. When you're done, click the "Save" button.

    Header photo still showing although deleted Image 4 Screenshot 83

    I need to create a separate thread for your next question. Please wait for our reply on this link: https://www.jotform.com/answers/1126452

    Hope that helps. Thank you.