- rfkc207Asked on April 23, 2017 at 04:25 PM
Some volunteers lose the information they have input before they finish the form. Can I extend the timeout period?
- JotForm SupportliyamAnswered on April 23, 2017 at 05:19 PM
If what happens is that your browser refreshes after failing to fill up the form for a certain period, it most likely is due to the form itself due to Automatic tab discarding (as how it is known in Chrome). This matter happens on other browsers as well such as Safari.
The solution that I can think of for this enabling JotForm's autofill feature. This way users who fill up the form saves the data to his browser's cache and therefore prevents data loss. You can check out this guide to know how to enable this feature: https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms
If you have questions, or if I'm misunderstanding your concern, please let us know.