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    Can not see the forms of the main account

    Asked by Firoza on April 24, 2017 at 08:27 AM

    The user is not able to acces the forms given permission for

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    JotForm Support

    Answered by candy on April 24, 2017 at 09:30 AM


    I have checked your account and I have seen that you are a sub-user of the account named "Louisefr". You are able to see the forms of that account only as the account has shared all the forms with the read access with your account.

    I have checked both of the accounts and I couldn't see any problem.

    As far as I have logged into the account named "Firoza", I was able to see all of the forms of the user named "Louisefr" as seen below:

    Please tell us more related to the problem.

    Thank you.