What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account has been auto suspended

    Asked by LiamGast on April 24, 2017 at 08:38 AM

    My account is auto suspended and will not let me reset my password i use the forms all day long!!


    i have not edited the form since i made it a wile back and now all of a sudden my account is locked.


    this is my third attempt at contacting you!!! 

    If you do not offer phone support this process should work and so far i'm very unhappy   

  • Profile Image
    JotForm Support

    Answered by Welvin on April 24, 2017 at 09:19 AM

    You are asking users to set a password in your form which is causing our system to auto suspend your account. I see no problem in the form, but I would suggest revising how you ask it. Maybe change it to "Codes" to "Enter Verification Codes", something not to mention the password since this will trigger our system to suspend the account.

    Note that I have already reactivated your account so you should be able to access the account now. Please check.

  • Profile Image

    Answered by Melissa  on July 24, 2017 at 03:27 PM

    I'm not asking anyone for their username!

    im trying to find mine. I thought it was FurFitness

    I reset my password hoping you'd send me my username. 


    PLEASE HELP ME. I'M ON A DEADLINE!!  I would hate to start over!!!!!!!!!!  

  • Profile Image
    JotForm Support

    Answered by John_Benson on July 24, 2017 at 04:54 PM


    You're correct, the account username is FurFitness. I checked your account and it is now in good condition. Your forms are all working properly. 

    I hope that helps.