What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I could not log in to my account. It says "Login failed - AUTOSUSPENDED"

    Asked by Liam Gast on April 24, 2017 at 08:54 AM
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    JotForm Developer

    Answered by Helen on April 24, 2017 at 09:03 AM

    Hello Liam,

    Thank you for contacting us.

    I have checked your account and your form. Your form contains "Password" fields. You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use. If you insist on collecting any of this information, your account will be suspended again.  

    I have deleted this field and re-activated your account. Your form is enabled now, you can log in to your account.

    If you have any questions or issue, please do not hesitate to contact us.

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    Answered by cicciopizza  on May 02, 2017 at 12:34 PM


    I have the same problem.

    I created forms where there was a text box with label password.

    The field was clear of course.

    Now I can not login... 

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    JotForm Support

    Answered by BDAVID on May 02, 2017 at 12:50 PM

    @cicciopizza, your question will be addressed on the following thread: https://www.jotform.com/answers/1134098 

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    Answered by Adishree  on May 16, 2017 at 10:18 AM

    Hi Team,

    While logging i am getting error cannot login.autosuspended.

    Request you to please reactivate my account.



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    JotForm Developer

    Answered by Helen on May 16, 2017 at 11:24 AM

    Hello Adishree,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: https://www.jotform.com/answers/1145976

    Please let us know if you need any further assistance.

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    Answered by john  on July 24, 2017 at 04:01 AM

    same problem login auto suspended
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    JotForm Support

    Answered by ashwin_d on July 24, 2017 at 08:14 AM

    Hello John,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1206455

    Thank you!