I could not log in to my account. It says "Login failed - AUTOSUSPENDED"

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    Liam Gast
    Asked on April 24, 2017 at 08:54 AM
    E SAME PROBLEM! WHICH IS I CAN'T ACCESS MY ACCOUN
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    Helen
    Answered on April 24, 2017 at 09:03 AM

    Hello Liam,

    Thank you for contacting us.

    I have checked your account and your form. Your form contains "Password" fields. You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use. If you insist on collecting any of this information, your account will be suspended again.  

    I have deleted this field and re-activated your account. Your form is enabled now, you can log in to your account.

    If you have any questions or issue, please do not hesitate to contact us.

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    cicciopizza 
    Answered on May 02, 2017 at 12:34 PM

    Hi, 

    I have the same problem.

    I created forms where there was a text box with label password.

    The field was clear of course.

    Now I can not login... 

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    BDAVID
    Answered on May 02, 2017 at 12:50 PM

    @cicciopizza, your question will be addressed on the following thread: https://www.jotform.com/answers/1134098 

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    Adishree 
    Answered on May 16, 2017 at 10:18 AM

    Hi Team,

    While logging i am getting error cannot login.autosuspended.

    Request you to please reactivate my account.

     

    Regards

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    Helen
    Answered on May 16, 2017 at 11:24 AM

    Hello Adishree,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: https://www.jotform.com/answers/1145976

    Please let us know if you need any further assistance.

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    john 
    Answered on July 24, 2017 at 04:01 AM

    same problem login auto suspended
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    ashwin_d
    Answered on July 24, 2017 at 08:14 AM

    Hello John,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1206455

    Thank you!