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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my form has been disabled?

    Asked by ieglobaltech on April 24, 2017 at 09:28 AM

    When i click the link it shows as disabled, however this is not the case and it is enabled. Please help. The form link is

    https://form.jotform.us/71129460467155

    Page URL:
    https://form.jotform.us/71129460467155

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    JotForm Support

    Answered by Kevin_G on April 24, 2017 at 11:05 AM

    I have checked your account and I can see it has been disabled since you're asking for info that goes against our terms on the following forms: 

    http://www.jotform.us/form/71129460467155 

    http://www.jotform.us/form/71133493493155

    Here are screenshots of the guilty fields you have on both of your forms: 

    Please, do note that asking for accounts or passwordis not allowed on JotForm, I would suggest you to also read our terms in order to know what you cannot ask on your forms and avoid to get your account suspended again: http://www.jotform.com/terms/ 

    In order to reactivate your account I removed those guilty fields from your forms, please check and let us know if you have any question. 

  • Profile Image

    Answered by ieglobaltech on April 24, 2017 at 11:21 AM

    These fields are for their Groupon account not for jot form. We need to know what they want their preferred login and preferred password to be in order to set up their account. Is there a better way we should say this on the form?

  • Profile Image

    Answered by ieglobaltech on April 24, 2017 at 11:31 AM

    We are creating their merchant account so need to know what they want for a log in email and preferred password. Make sense?

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    JotForm Support

    Answered by Kevin_G on April 24, 2017 at 12:45 PM

    We understand that you need the fields, but unfortunately, we cannot make exceptions and allow to ask for password or usernames in JotForm forms. 

    If you will use the email address as username then you could ask only for this info, then once you have the email address you could contact your user directly in order to ask for the password, otherwise, as explained above, our anti-phishing system will detect the activity and even if you're not asking login info for existing accounts, you will be suspended again.