What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    NEED HELP! Acct suspended?

    Asked by Jennifer Phillips  on April 24, 2017 at 09:28 AM

    I emailed support yesterday. ALL my forms are down it appears., error says Form Not Found, this form is disabled. I do not embed these forms on my website, only email them. I run my business with these forms and seriously need them back up. I have a free account but if paying helps this not happen I am happy to!!! Please advise asap. 

    Screenshot
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    JotForm Support

    Answered by ktyaguirre on April 24, 2017 at 10:56 AM

    Thank you for contacting us!

    Your account was auto-suspended because form : http://www.jotform.us/form/60365566138157

    was requesting login credentials in several fields:

    https://www.screencast.com/t/LaHUWJll0K


    https://www.screencast.com/t/t05ntYvP


    https://www.screencast.com/t/dq5c527l


    https://www.screencast.com/t/Ti9sgmsTgEs2

    Be aware this is not allowed in our Terms of use.

    Your account is active. Your forms are cleansed and now you can continue working on them.

     

    Thank you

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    Answered by Jennifer Phillips on April 24, 2017 at 11:01 AM

    Thank you for the quick response! And for removing the fields. I understand. I did have another question started yesterday on this same topic, don't see that I can delete that but I respond that you answered here.