NEED HELP! Acct suspended?

  • Profile Image
    Jennifer Phillips 
    Asked on April 24, 2017 at 09:28 AM

    I emailed support yesterday. ALL my forms are down it appears., error says Form Not Found, this form is disabled. I do not embed these forms on my website, only email them. I run my business with these forms and seriously need them back up. I have a free account but if paying helps this not happen I am happy to!!! Please advise asap. 

  • Profile Image
    ktyaguirre
    Answered on April 24, 2017 at 10:56 AM

    Thank you for contacting us!

    Your account was auto-suspended because form : http://www.jotform.us/form/60365566138157

    was requesting login credentials in several fields:

    https://www.screencast.com/t/LaHUWJll0K


    https://www.screencast.com/t/t05ntYvP


    https://www.screencast.com/t/dq5c527l


    https://www.screencast.com/t/Ti9sgmsTgEs2

    Be aware this is not allowed in our Terms of use.

    Your account is active. Your forms are cleansed and now you can continue working on them.

     

    Thank you

  • Profile Image
    Jennifer Phillips
    Answered on April 24, 2017 at 11:01 AM

    Thank you for the quick response! And for removing the fields. I understand. I did have another question started yesterday on this same topic, don't see that I can delete that but I respond that you answered here.