What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    This form is disabled.

    Asked by Mainstreethost on April 24, 2017 at 11:20 AM

    I'm getting the following error with my form even though it is enabled.


    Form not found

    This form is disabled.

    Page URL:

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    JotForm Support

    Answered by ktyaguirre on April 24, 2017 at 11:33 AM

    Thank you for contacting us!

    We reviewed your account and form: http://www.jotform.us/form/50477099456164

    was collecting login credentials : https://www.screencast.com/t/ylG10rD05IO

    We have erased the guilty field and now your account is active and your form is cleansed in order for you to be able to work on it.


    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    Please refrain from elaborating these types of forms.


    You may continue working with your forms.


    Thank you.