What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free / Payment Crossover

    Asked by stw2012 on July 10, 2012 at 07:58 AM



    We have implemented one of your forms into our website under your free service (100 submissions a month). Because we're currently receiving considerably less than that at the moment, we're sticking with free but will obviously move to the paid service if we start reaching 100 or more.


    My question is, will the system tell us when we're receiving over 100, or will the form just stop working? As a business it's vital we don't lose any submissions, so this would be great to know.


    Best Regards



  • Profile Image

    Answered by pinoytech on July 10, 2012 at 08:24 AM


    Thank you for contacting us regarding on this. Once you reach your submission limits, you will be notified by an email from JotForm that you already reach your submission limits and ask you to upgrade your account. But, if you don't like to upgrade your account, you will then wait for the next counter reset which every 1st day of the month. All your forms will be temporarily disabled once you reach your monthly submission limits.

    If you need further assistance, feel free to contact us anytime.

    Have a great day!