What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not prompted to provide the decryption key for my encrypted form

    Asked by lyricfinancial on April 24, 2017 at 12:49 PM

    No options showing to use private key to decrypt form data.

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    JotForm Support

    Answered by AIDAN on April 24, 2017 at 02:29 PM

    Please consider refreshing your browser cache, or trying to view the encrypted submissions in the incognito mode of your browser, to see if you get prompted to provide the private key.

    If you need further assistance please let us know. We will be happy to help. Thank you.