What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there a way to prevent notification emails from being grouped into one thread?

    Asked by ZCWA on April 24, 2017 at 02:58 PM

    Is there a way to receive email notifications of form submissions separately? Right now, they're coming in as additional replies to the same email - so all the forms are stacking up inside one email. It would be much easier to manage replies to the sender if they came in individually. 

    Is there a way to adjust this?

    FYI: We're using Gmail...



  • Profile Image
    JotForm Support

    Answered by AIDAN on April 24, 2017 at 05:27 PM

    Please note that what you described is a feature of the email clients and services, and it relies on the fact that notification emails are sharing the same email subject line.

    The solution is to insert one of the form fields into the email subject line, so that each email notification sent would have a subject that contains at least one dynamic/variable part, and that would prevent the grouping of emails.

    I hope this helps. If you need further assistance please let us know. Thank you.