Is there a way to prevent notification emails from being grouped into one thread?

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    Asked on April 24, 2017 at 02:58 PM

    Is there a way to receive email notifications of form submissions separately? Right now, they're coming in as additional replies to the same email - so all the forms are stacking up inside one email. It would be much easier to manage replies to the sender if they came in individually. 

    Is there a way to adjust this?

    FYI: We're using Gmail...



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    Answered on April 24, 2017 at 05:27 PM

    Please note that what you described is a feature of the email clients and services, and it relies on the fact that notification emails are sharing the same email subject line.

    The solution is to insert one of the form fields into the email subject line, so that each email notification sent would have a subject that contains at least one dynamic/variable part, and that would prevent the grouping of emails.

    I hope this helps. If you need further assistance please let us know. Thank you.