What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is'nt my email address being updated!

    Asked by manumit on July 10, 2012 at 11:19 AM

    I'm attempting to update my email address for personal address and the notification, and although it reflets the updated address but it's still going to my previous email address $&%#*#*^

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    Answered by pinoytech on July 10, 2012 at 11:24 AM

    Hi,

    Are referring about your account email address or your form's notification email address?

    I'm looking forward hearing from you.

    Thank you!

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    Answered by manumit on July 10, 2012 at 11:37 AM
    Hello,

    Thank for your prompt response! I’m referring to the EMAIL ALERTS. The notification address should be applyatmanumit@gmail.com.
    The notifications are being sent to the previous address manumitmail@gmail.com. I’ve also changed my user name in efforts to resolve. Please help!





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    Answered by pinoytech on July 10, 2012 at 11:49 AM

    Hi,

    Your notification's email address is already applyatmanumit@gmail.com and in your forms condition "If First Name is filled then notification send to manumitmail@gmail.com ". If you didn't see the changes of your email alerts, my suggetion is logout to your JotForm account then delete your browser cache and cookies then log back in.

    If you need further assistance, feel free to contact us again.

    Thank you!