What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My auto-responder emails are not sending

    Asked by igenmedia on April 24, 2017 at 06:11 PM

    Hi,

     

    My auto-responder emails are not working. I am getting the email notifications for when a form is submitted but the auto-responder email is not working. 

    Can you figure out what is causing this? All Jotforms IPs are whitelisted - hence why able to receive email notifications

    Page URL:
    http://wenetwork.com/wp/contact-us/

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 24, 2017 at 11:27 PM

    I have checked your form and I can see it sends using an SMTP sender, please make sure your SMTP settings are correct, if you are still experiencing the problem, please try removing the SMTP settings and adding them once again. 

    Related guides: 

    https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    You could also try setting up the sender to noreply@jotform.com or noreply@formresponse.com, please do let us know how it goes.