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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I receive an email alert when responses are about go over 100?

    Asked by kungo on July 10, 2012 at 12:00 PM


    My client is not certain he'll be recieiving over 100 responses -- so of course wants to
    stick with the free option for now. However, it would be great if there were an email alert  
    that would be sent to users, warning that, say 97 responses have been sent. That way,
    a person, like myself,would know ahead of time to upgrade, before the service cuts off,
    and the from is replaced by the "Over Quota" message.

    Thank you 

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    Answered by pinoytech on July 10, 2012 at 12:10 PM


    Definitely yes! Once you reach your submission limits, your forms will be temporarily disabled and you will then received a notification message from JotForm that you reach your submission limits for free account and ask you to upgrade your account. 

    If you have further assistance, feel free to contact us again.

    Thank you for using JotForm!

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    Answered by kungo on July 10, 2012 at 12:18 PM

    Thank you for your response, but what I asked was to be warned AHEAD of time -- not after the form is already disfunctional. I would think being warned at around 97 (or less) would be good. That would give users of your form at least some chance to upgrade before form is disfunctional, and the user loses possible business.

    Thank you. 

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    Answered by AtacanC on July 10, 2012 at 02:34 PM


    Yes, your client will be notified before his / her forms get disabled. An email will be send to the client saying that he / she has almost reached his / her montlhy limits. As you know, you can also see the submissions count under Account Settings. System sends the warning automatically. But just to be sure, i would also check the spam / junk folder. 

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    Answered by kungo on July 10, 2012 at 02:50 PM

    Thank you AtacanC and pinoytech for your answers.