What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If yearly subscription is cancelled, will a prorated amount be refunded?

    Asked by markhtdc on April 24, 2017 at 09:00 PM

    Hi, we were charged last month for annual service. Is it possible to switch to a month to month service, and if we cancel service before the end of the annual term, will a prorated amount be refunded to my credit card on file?

    Thanks,

    Erin / HTDC 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 25, 2017 at 02:38 AM

    Hello Erin,

    Yes we can process the refund for your unused period. I did check your account and found that your silver yearly subscription was auto-renewed on March 16, 2017. Please note that prorated amount are calculated based on monthly regular price. If you cancel your yearly subscription on or before May 5, 2017, amount of ($319-(39*2))=$241 can be refunded.

    Do get back to us if you would like us to cancel your subscription and process refund. We will do the needful.

    Thank you!