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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Signature not appearing in email confirmation

    Asked by Chayab on April 24, 2017 at 11:23 PM



    For some reason, the image of the signature does not appear in the email confirmation.


    Page URL:

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    JotForm Developer

    Answered by Helen on April 25, 2017 at 03:39 AM


    Thank you for contacting us.

    I've cloned your form in order to test on my side. I have checked the Notification e-mail and realized that your "Signature Field Unique ID" is wrong. You can edit it and enter the correct unique ID. Please follow these steps on the video:

    1. Go to Settings > Emails > Notification E-mail and click "Edit" icon.

    2. Find your Signature e-mail and click "Form Fields" button, select your field. That'as it!

    I have sent the test submission to my form. I could receive the signature in the notification e-mail. As you can see below screenshot:

    Please let us know if you need any further assistance.

  • Profile Image

    Answered by Chayab on April 25, 2017 at 03:20 PM

    Thank you!

    Now I am having trouble with the signatures not appearing properly...


    Here's the workflow:


    Client receives a contract

    Client completes contract

    Notification sent to company rep

    company rep signs it

    Complete text of agreement gets emailed back to the client and the company rep, including the signatures and including letterhead.

     When I did a test, the same signature appeared twice and the formatting was strange. 


    Please advise. 

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    JotForm Support

    Answered by Kevin_G on April 25, 2017 at 05:32 PM

    This seems to be a different issue, we will assist you as soon as possible on the following thread: https://www.jotform.com/answers/1128540