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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue With Forms Tab Widget

    Asked by Advolink1 on April 25, 2017 at 04:07 AM

    The navigation on my form when using the Form Tabs Widget is very odd.  When I have validation "on", it is sporadic results as to where the navigation takes user.  When I turn "off" validation, no issue.  Can you please help me understand what I am doing incorrectly?  Currently, I have navigation turned off for functionality purposes.

     

    Denise

    Page URL:
    https://form.jotform.us/71078605397161

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    JotForm Support

    Answered by Nik_C on April 25, 2017 at 04:26 AM

    Could you please provide more information about this issue since I'm not sure what you are referring to, do you have a problem when some of your fields in the form are required? Or is it something else?

    Please let us know.

    Thank you!

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    Answered by Advolink1 on April 25, 2017 at 10:29 AM

    Yes.  I have a problem when some of my fields in the form are required!

     

    Denise

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    JotForm Support

    Answered by Nik_C on April 25, 2017 at 11:48 AM

    I understand, but can you give us more information about what exactly is happening?

    If it is easier you can share the screenshot as well, here is how to do that:

    1) Go to this link: https://www.jotform.com/answers/1127872

    2) Click this icon: 

     

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    Answered by Advolink1 on April 25, 2017 at 12:53 PM

    It is this simple...SPORADIC NAVIGATION RESULTS are produced when I have required turned on for fields.  When I have required turned on, when I click on navigation tabs, there is no telling where I will end up in my form!

    So, to ask me to send a screen shot is a total waste of time!  My issue is not unheard of with this widget!  It doesn't get any more clear than that as it is RANDOM!

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    JotForm Support

    Answered by Nik_C on April 25, 2017 at 02:43 PM

    I'm sorry and I understand your frustration, but it's hard to troubleshoot when random issues like this occur. 

    I tested your form several times but wasn't able to replicate the problem. Form navigates properly and I didn't see anything odd in submission.

    From what you said I understood that if the fields are required when you navigate through the form your form is showing differently than when they are not required, is that correct?

     

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    Answered by Advolink1 on April 25, 2017 at 03:20 PM

    Navigation is the only thing not performing as expected.  You are correct that it is performing correctly because I HAVE TURNED OFF ALL REQUIRED fields.  If you turn on REQUIRED, navigation screws up!  Clear?

     

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    JotForm Support

    Answered by Nik_C on April 25, 2017 at 04:36 PM

    My apologies, I forgot to mention that I cloned your form and then tested the behavior with required fields enabled and disabled and I didn't notice any irregularity. 

    But I'll run some additional tests and I'll get back to you if I'm able to replicate this problem.

     

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    JotForm Support

    Answered by Nik_C on April 26, 2017 at 06:27 AM

    I tested your form more, and here is my result:

    1) When the fields are required:

    2) When the fields are not required:

    I couldn't find anything different in those two versions.

    If you can point us which part of the form is not showing properly, which tab so we can narrow down the tests.

    Thank you.

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    Answered by Advolink1 on April 26, 2017 at 12:03 PM

    OK.  Now, open the Forms Tab widget.  Under Widget Settings, set Allow the Form Heading to be shown above the tabs?   to "NO".  That's when results are sporadic!

     

    Denise

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    JotForm Support

    Answered by Nik_C on April 26, 2017 at 01:46 PM

    That option was already set to "No" while I was testing. So it is the combination of fields being required and that option set to No.

    I'll try to test more but it's hard since I don't know what to expect actually. 

    I'll get back to you with my findings.

    Thank you!