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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My desired image is still not available as an option for Facebook thumbnail

    Asked by ronbrownleaders on April 25, 2017 at 09:32 AM

    I was having problems with my Facebook thumbnail when posting my link in a FB post yesterday. Your associate Kiran advised me to make my desired image the header.  This still didn't solve my problem.  Facebook is still only giving me the previous options.  I tried logging out and back in to Facebook and Jotform.  I also tried clearing my cache.  Do you have any other suggestions.  I have attached the desired image.

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  • Profile Image
    JotForm Support

    Answered by seth on April 25, 2017 at 10:22 AM


    I tried to post your form (https://form.jotform.us/ronbrownleaders/summit17) into my facebook profile and I think this is the right image for the post:

    Can you please try again and turn back to us with the results.

    Thank you very much.