Issues with Captcha words displaying

  • Profile Image
    Abdul
    Asked on April 25, 2017 at 10:29 AM

    Dear sirs,

     

    On the final page of our form, we have a security check to make sure it is a human filling in the form.  The widget which selects a random word seem to be playing up, it does not always display the word (see attachment) - the circle just keeps going round.

     

    Three people have reported today that they were having issues with completing the online form.  It has happened once to me (hence the screen capture shot).

     

    I was wondering if you would be kind enough to look into this issue.

  • Profile Image
    ashwin_d
    Answered on April 25, 2017 at 12:06 PM

    Hello Abdul,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am not able to replicate the issue you are having. Captcha field does display the captcha text correctly without any problem.

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look. Sometime if there is any code conflict between your form script and other script available in your webpage, it can cause this issue. If you have embedded your form in webpage, please re-embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    AbdulRazzaq
    Answered on April 25, 2017 at 12:43 PM
    Hi there,
    The link to my form is on the following page:
    http://www.rochdalemind.org.uk/referral-forms.asp#.WP90qE2GPs0
    Hope this helps.
    Kind Regards,
    Abdul Razzaq
    Abdul Razzaq
    Monitoring & Project Support Worker
    Rochdale and District Mind (including Bury and N.E.Lancs)
    The Mind Wellbeing Centre
    3-11 Drake Street
    Rochdale
    OL16 1RE
    Office : 01706 752 356
    Mobile : 07875 239 686
    Email: abdulrazzaq@rochdalemind.org.uk
    Website: www.rochdalemind.org.uk
    http://www.wellbeingrochdale.info/Pages/Subjects.aspx
    Reg Charity No. 519916
    Promoting Postive Mental Health and Wellbeing for All.
    We’re Mind, the mental health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. We won't give up until everyone experiencing a mental health problem gets both support and respect. www.rochdalemind.org.uk
    ________________________________
    ...
  • Profile Image
    BJoanna
    Answered on April 25, 2017 at 02:20 PM

    On the webpage you provided you have a link to your form. 

    I have tested your form and I was able to replicate mentioned issue. 

    After that I have cloned your form and the same issue occurred on my cloned form as well. 

    I was able to resolve this issue on my cloned form by removing Captcha field from the form and adding it back to the form.

    Please try the same on your form. Remove Captcha field and add new Captcha field to the form.

    Here is my cloned form: https://form.jotformpro.com/71145397072962 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    AbdulRazzaq
    Answered on April 27, 2017 at 11:43 AM
    Hi There,
    Sorry for the delay in replying.
    As suggested, I have replaced the Captcha field on my form and hopefully we should not experience any further issues.
    Many thanks for all your help and assistance.
    Kind Regards,
    Abdul Razzaq
    Abdul Razzaq
    Monitoring & Project Support Worker
    Rochdale and District Mind (including Bury and N.E.Lancs)
    The Mind Wellbeing Centre
    3-11 Drake Street
    Rochdale
    OL16 1RE
    Office : 01706 752 356
    Mobile : 07875 239 686
    Email: abdulrazzaq@rochdalemind.org.uk
    Website: www.rochdalemind.org.uk
    http://www.wellbeingrochdale.info/Pages/Subjects.aspx
    Reg Charity No. 519916
    Promoting Postive Mental Health and Wellbeing for All.
    We’re Mind, the mental health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. We won't give up until everyone experiencing a mental health problem gets both support and respect. www.rochdalemind.org.uk
    ________________________________
    ...
  • Profile Image
    BJoanna
    Answered on April 27, 2017 at 12:53 PM

    I have tested your form and I saw that you are now using Google reCAPTCHA, which is working properly.

    It seems that your issue is now resolved.

    Feel free to contact us if you have any other questions or issues.