how do I edit a submission?

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    judykersey
    Asked on January 09, 2011 at 01:14 PM

    Someone who submitted their registration wants to change their meal option.  How do I edit that?  Thanks

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    aytekin
    Answered on January 10, 2011 at 02:02 PM

    1. Select your form on My Forms page

    2. Click on "Submissions" on the toolbar

    3. Find the registration that needs to be changed

    4. Click on "Edit" button at the top

    5. Change the meal and save.

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    judykersey
    Answered on January 10, 2011 at 09:24 PM

    Thanks for your reply.  I should have specified that I already went to My Forms --> Submissions and it was empty.  I know we have submissions because the link to the Excel download works.  (I created that in My Forms --> Reports.)  

    The Submission page says "No results to display. Check your search query or time frame options."  The Time Frame setting is at "All Time" and all the fields are selected.  What am I missing?  Thanks for your help.

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    aytekin
    Answered on January 11, 2011 at 01:20 AM

    Click on the settings icon on the right side of the Submissions page, and change the "Time Frame" to "All Time". You are probably only looking at today's or this week's submissions.

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    judykersey
    Answered on January 11, 2011 at 07:52 PM

    I'm looking at "All time" already.  Why would I see the submissions in the MS Excel Report and not on the Submissions page?  Where can I see the search string it is using to make sure it's pulling the submissions I want?  Thanks.

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    aytekin
    Answered on January 12, 2011 at 06:28 AM

    You cann't. I will try to look. You have many forms. Please let me know:

    1. Which form has this problem

    2. Provide some information on the entry that shows up on the Excel report but not on the submissions page. 

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    judykersey
    Answered on January 12, 2011 at 06:15 PM

    The Woods Hole form is the one that appears empty when you click Submissions but is picking up over 30 entries in the Excel Report.  Thanks for looking into it.

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    aytekin
    Answered on January 13, 2011 at 02:56 AM

    You have two Woods Hole forms. My guess is that you are mixing the two and that's why you are confused:

    Woods Hole Oceanographic Institute Ship: Atlantis has 0 submissions on Submissions page, and 0 entries on the Excel report

    Woods Hole Oceanographic Institute Registration has 32 submissions on Submissions page and 32 entries on the Excel report.