What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my account

    Asked by tedelhajj on April 25, 2017 at 11:14 AM

    I need to cancel my account

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    JotForm Support

    Answered by Kiran on April 25, 2017 at 12:45 PM

    Do you mean to cancel your account subscription? I see that your account is currently holding the Premium yearly subscription. If you need to cancel the subscription, you may downgrade your account to Free from the Billing section of your account. Also, please note that the Free subscriptions are now limited to store only 500 submissions. If you downgrade your account to Free, the oldest submissions will be deleted. 

    If you experience any issue with downgrading your account, please let us know so that we can cancel it from our end. 

    Thanks!