What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Free Text HTML does NOT show up in the actual form but it DOES show in preview!

    Asked by sysadminums on July 10, 2012 at 02:47 PM

    Hi!

    I made a form and I placed a 2 line Free Text at the buttom of the form. When I checked the preview the free text shows up nicely. However when I click on "Open in new tab" or paste the link inot any browser the free text does not show and the HTML code does not contain the free text either.

    Did I miss something? Can yo help?

     

    Screenshot
  • Profile Image

    Answered by pinoytech on July 10, 2012 at 02:54 PM

    Hi,

    I have checked your form and didn't replicate the said issue. Have you tried already deleting your browser cache and cookies? If not, please give a try and use this URL http://www.jotform.us/form/21877502409153 instead of http://form.jotform.us/form/21877502409153.

    Feel free to contact us again if you need further assistance.

    Thank you!

  • Profile Image

    Answered by sysadminums on July 11, 2012 at 01:05 PM

    I definitely cleared the browser's cache and tried with a different browser several times, before I wrote on the Forum.

    Nonetheless, it works now. Thank you very much!

  • Profile Image

    Answered by pinoytech on July 11, 2012 at 01:38 PM

    Good to hear that! If you need further assistance, please don't hesitate to contact us again.

    Thank you!