What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are not being integrated into my account nor am I receiving email notifications

    Asked by Dave Cooley  on April 25, 2017 at 12:45 PM

    I'm a new consultant with The Franchise Consulting Company (FCC).

    FCC uses jotform.com for clients to submit Confidential Questionnaires (CQ).

    When a client submits a CQ, the CQ info should be integrated with the FCC's Vanilla Soft (VS) program.

    Also, the consultant should receive an email from jotform.com notifying a client has submitted a CQ and the actual CQ is attached to the email.

    CQs my clients have submitted have not been integrated into my account at VS, nor am I receiving email notifications.

    Can someone please help me?

    Dave Cooley

    720.259.9475 (Denver - Mountain Time)

    Page URL:
    www.thefranchiseconsultingcompany.com

  • Profile Image
    JotForm Support

    Answered by Kiran on April 25, 2017 at 02:17 PM

    Unfortunately, there is no direct integration available with Vanilla Soft. However, it may be possible to integrate them using the API/webhooks. If you can provide us with the form ID/URL that you are experiencing the issue so that we can take a look and provide you with necessary assistance.

    We will wait for your response. Thank you!