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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My customers are being charged twice or multiple times

    Asked by jennifer@blissfest.org on April 25, 2017 at 01:09 PM

    Many of our customers are being charged twice or multiple times when they apply. 

    It has happened to many more customers than in the past. 

    Are we doing something wrong? Are they doing something wrong?

    Please advise. 


    Thank you! 






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    JotForm Support

    Answered by Kiran on April 25, 2017 at 02:47 PM

    This is a duplicate thread to https://www.jotform.com/answers/1123679- which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!