I accidentally deleted submissions can we get them back?

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    Asked on April 25, 2017 at 01:22 PM

    I downloaded a csv file and accidentally deleted about 7 submissions that I needed. We have a scholarship application at our club that is obviously run by members who like to review the applications via the pdf form which I do not have since I deleted the submissions. I understand I can input the data from the spreadsheet I downloaded but I was hoping there was an easier way to retrieve the deleted submissions.

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    Answered on April 25, 2017 at 03:02 PM

    Hello TLCcommunications,

    Unfortunately no. Once you delete a submission record, it is completely deleted from our system and not possible to restore it.

    Since you have already downloaded the submission data in spreadsheet, the only possibility is to import those submissions in your form by taking advantage of "Import Data" app. This app will help you import the submissions from csv/excel to your form's submission page. Once the submissions are imported, you can download the submission PDF.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!