What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to avoid to be constantly added to the bounce list?

    Asked by mahindrausa on April 25, 2017 at 01:23 PM

    Dear Jotform folks,

    We have a user of one of our CIL forms (below) sue@zarembaequipment.com that constantly is added to the Bounce list.  

    If there anything that you can tell that she is doing that would cause this user to go to the Bounce list so much more than any other user?

    Thanks,

    Paul Cranage, Mahindra

    Page URL:
    https://form.jotformpro.com/70356414605957

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    JotForm Support

    Answered by Kevin_G on April 25, 2017 at 03:13 PM

    I would suggest you to check the following guide in order to prevent bouncing issues: How-to-Remove-Your-Email-Address-from-Bounce-List

    You may also to the user added to our bounce list to ask the email provider to whitelist our IP addresses, this way emails will not be blocked due to security filters, you will find our mail server info here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.