We are receiving blank form submissions and I have questions

  • Profile Image
    Nicole 
    Asked on April 25, 2017 at 02:30 PM

    Our client, Florida Coast Equipment, through Commercial Web Services, uses Jotform on the landing pages.

    We have been receiving a few "blank" forms:

     

    My questions are:
    1. Can a potential lead can click submit and have it go through without any required information being filled out?
    2.  Is there a chance that someone is submitting a form and the content in this form is not included in the emails that Kevin is getting.
    3.  Is Florida Coast Equipment is being "docked" the amount of form fills they are allocated because of these blank forms?
     
    I would prefer to speak with someone over the phone with your technical department. Please call me at 305-321-5170
     
    Nicole 
    SLAM Marketing + Media
    Agency of Record for Florida Coast Equipment
  • Profile Image
    jonathan
    Answered on April 25, 2017 at 04:24 PM

    For #1 and #2

    The fields/questions on the form https://www.jotform.us/form/70746132433148 were not set as mandatory or *Required. This means the form can be submitted without answering any of the questions or with fields being blank.

    If you need to make the user mandatory provide answer/data on the form, set the field's Required property to ON.

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    3.  Is Florida Coast Equipment is being "docked" the amount of form fills they are allocated because of these blank forms?

    I assume you meant the account usage.

    That is correct. The submission count will still be counted in the usage limits of the account/username.

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    We currently do not have live support via phone. So we cannot give you a call at this time. 

    Please continue using our support forum instead for any assistance you need.

    Thanks.