Why does my email address always end up on your bounce list?

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    Asked on April 25, 2017 at 05:10 PM

    I have "removed" my email address from your bounce list several times and it still gets back on there?  Is there anyway to permanently approve my address?

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    Answered on April 25, 2017 at 07:46 PM

    Please make sure that there isn't any notification in your spam folder, if you find any, mark it as NOT SPAM. Also, you may white-list our domain names and sending IP addresses within your email service provider to avoid bouncing issues: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.

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    Answered on April 25, 2017 at 08:43 PM
    You our bouncing my email. I am not bouncing your email. As a result I am not getting the submitted forms. Can you please add my email to your “white” list so I do not have this happen? Seems like this has happened at least once a month. Or do I need to do what was suggested below?
    Sandra Brower
    Staff Accountant
    Figaro's Italian Pizza, Inc./Schmizza, Int. Inc./ Nick-N-Willy’s
    503-371-9318 ext. 217
    Fax 866-795-6395
    Notice to Recipient: This e-mail is meant for only the intended recipient of the transmission, and may be a communication priviledged by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. Please notify us immediately of the error by return e-mail and delete this message from your system. Thank you in advance for your cooperation
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    Answered on April 26, 2017 at 01:42 AM

    newmanjr2@comcast.net was IN the bounce list which I had removed now.

    If your notifications are not coming through, your email address might be on our bounce list. You can remove it by yourself, by following the instructions provided at :


    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :


    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same