E-Signature: Why it duplicates on all signature fileds on the form after editing the submission?

  • Chayab
    Asked on April 25, 2017 at 5:30 PM

    Now I am having trouble with the signatures not appearing properly...

     

    Here's the workflow:

     

    Client receives a contract

    Client completes contract

    Notification sent to company rep

    company rep signs it

    Complete text of agreement gets emailed back to the client and the company rep, including the signatures and including letterhead.

     When I did a test, the same signature appeared twice and the formatting was strange. 

     

     

    Please advise. E Signature: Why it duplicates on all signature fileds on the form after editing the submission?  Image 1 Screenshot 20

  • Kevin Support Team Lead
    Replied on April 25, 2017 at 5:45 PM

    I have checked this and found it only happens on the email notification, upon checking the email settings I can see you have included the field's name twice, this is why it does appear duplicated. 

    These are the names for your signature fields, the first one is the visible field on the first page of your form: 

    {signatureOf}

    {signatureOf22}

    This is how you have set up your email notification: 

    E Signature: Why it duplicates on all signature fileds on the form after editing the submission?  Image 1 Screenshot 30

    This is how you have set up your email auto-responder: 

    E Signature: Why it duplicates on all signature fileds on the form after editing the submission?  Image 2 Screenshot 41

    Please, check the names, if you have the same field name then the input will be displayed the same number of times. 

    Hope this helps.