E-Signature: Why it duplicates on all signature fileds on the form after editing the submission?

  • Profile Image
    Asked on April 25, 2017 at 05:30 PM

    Now I am having trouble with the signatures not appearing properly...


    Here's the workflow:


    Client receives a contract

    Client completes contract

    Notification sent to company rep

    company rep signs it

    Complete text of agreement gets emailed back to the client and the company rep, including the signatures and including letterhead.

     When I did a test, the same signature appeared twice and the formatting was strange. 



    Please advise. 

  • Profile Image
    Answered on April 25, 2017 at 05:45 PM

    I have checked this and found it only happens on the email notification, upon checking the email settings I can see you have included the field's name twice, this is why it does appear duplicated. 

    These are the names for your signature fields, the first one is the visible field on the first page of your form: 



    This is how you have set up your email notification: 

    This is how you have set up your email auto-responder: 

    Please, check the names, if you have the same field name then the input will be displayed the same number of times. 

    Hope this helps.