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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with email notifications

    Asked by gaelgillioz on July 10, 2012 at 04:49 PM

    Hi there!

    I've set up email notifications to be sent using the email address of the person who fills in the form (which is a field on my form), upon submission. However, notifications are sent via noreply@jotform.com while I have specified that the sender email must be the field including the email address of the person who fills it in.

    I don't understand since the first submission worked perfectly, and the 2nd and 3rd were sent via noreply@jotform.com. I absolutely need to have this issue solved urgently as people receiving notifications have to reply to them...

    Any assistance would be much appreciated!



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    Answered by jeanettebmz on July 10, 2012 at 11:14 PM

    We recommend our users to set noreply@jotform.com to prevent issues with email servers .

    However, you can set the reply-to field, to the submitter's email addresss


    If you still need further assistance, let us know, we are always glad to assist!