Problem with email notifications

  • Profile Image
    gaelgillioz
    Asked on July 10, 2012 at 04:49 PM

    Hi there!

    I've set up email notifications to be sent using the email address of the person who fills in the form (which is a field on my form), upon submission. However, notifications are sent via noreply@jotform.com while I have specified that the sender email must be the field including the email address of the person who fills it in.

    I don't understand since the first submission worked perfectly, and the 2nd and 3rd were sent via noreply@jotform.com. I absolutely need to have this issue solved urgently as people receiving notifications have to reply to them...

    Any assistance would be much appreciated!

    Thanks!

    Gael

  • Profile Image
    jeanettebmz
    Answered on July 10, 2012 at 11:14 PM

    We recommend our users to set noreply@jotform.com to prevent issues with email servers .

    However, you can set the reply-to field, to the submitter's email addresss

     

    If you still need further assistance, let us know, we are always glad to assist!

    Jeanette